rbaee Privacy Policy

1. Introduction

1.1 rbaee ("we", "us", "our", or "the Platform") operates the online casino and sports betting platform accessible at rbaee.pro. We are committed to protecting and respecting the privacy of every individual who interacts with our platform, whether as a registered player, a visitor to our website, or a person who contacts our support team.

1.2 This Privacy Policy sets out in full detail the types of personal data rbaee collects, the purposes for which that data is processed, the legal bases on which processing is conducted, the circumstances under which data may be shared with third parties, the period for which data is retained, and the rights available to you in relation to your personal data.

1.3 This Privacy Policy applies to all personal data collected through: (a) the rbaee website at rbaee.pro and all sub-pages therein; (b) the rbaee account registration and verification process; (c) gameplay and wagering activity conducted through the rbaee platform; (d) communications with the rbaee customer support team via live chat, email, or any other channel; and (e) any marketing or promotional communications sent by rbaee.

1.4 This Privacy Policy should be read alongside the rbaee Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between this Privacy Policy and the Terms & Conditions on matters of data processing, this Privacy Policy shall prevail.

1.5 If you have any questions about this Privacy Policy or about the way rbaee handles your personal data, please contact us at [email protected] before using the platform.

2. Data Controller

2.1 For the purposes of this Privacy Policy, rbaee acts as the data controller in respect of all personal data collected from players and visitors through the rbaee.pro platform. As data controller, rbaee determines the purposes and means by which your personal data is processed.

2.2 All data protection enquiries, subject access requests, and data deletion requests should be directed to the rbaee Data Privacy team at: [email protected]. Please include the subject line "Data Privacy Request" along with your registered account username and a description of your request. rbaee will acknowledge all such requests within 3 business days and provide a substantive response within 10 business days.

2.3 Where rbaee engages third-party service providers (such as KYC verification partners, payment processors, or game studios) who process personal data on rbaee's behalf, those providers act as data processors. rbaee remains responsible as data controller for ensuring that such processors handle your data in accordance with the standards set out in this Privacy Policy.

3. Personal Data We Collect

3.1 rbaee collects personal data only to the extent necessary to provide you with a safe, fair, and legally compliant gaming service. The categories of personal data we collect are described below.

3.1 Account Registration Data

When you register a player account on rbaee, we collect the following information:

• Full legal name (as it appears on your government-issued identification document)
• Date of birth (to verify you meet the 21+ age requirement)
• Residential address in Bangladesh (including district, city, and postcode)
• Mobile phone number (primary contact for account security and support)
• Email address (for account communications and withdrawal notifications)
• Account username and encrypted password
• Preferred currency (BDT — Bangladeshi Taka)

3.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and prevent fraud and money laundering, rbaee may collect:

• Scanned copy or photograph of a government-issued photo ID (National Identity Card, passport, or driver's licence)
• Proof of residential address (utility bill, bank statement, or official government letter dated within the last 3 months)
• Proof of payment method ownership (e.g., bKash or Nagad account confirmation screenshot)
• Selfie photograph or video for liveness verification where required
• Source of funds documentation in cases where enhanced due diligence is triggered

3.3 Financial Transaction Data

When you make deposits or withdrawals, rbaee records:

• Transaction type (deposit or withdrawal), amount in BDT, date, and time (Bangladesh Standard Time)
• Payment method used (e.g., bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank)
• Transaction reference number provided by the payment provider
• Running account balance before and after each transaction

rbaee does not store full bKash, Nagad, or bank account credentials. Payment authentication is handled directly by the respective payment provider on their own secure infrastructure.

3.4 Gameplay and Wagering Data

• Game titles played, bet amounts, game round results, session start and end times
• Sports betting selections, odds accepted, match results, and settlement outcomes
• Bonus balances claimed and wagering requirement progress
• Win/loss history maintained for responsible gaming monitoring purposes

3.5 Technical and Device Data

• IP address and approximate geolocation (city/region level only — not GPS)
• Device type, operating system, and browser version
• Pages visited on rbaee.pro, time spent on each page, and navigation path
• Connection type and internet service provider
• Session identifiers and authentication tokens

3.6 Communications Data

• Content of live chat conversations with the rbaee support team
• Email correspondence sent to or received from [email protected]
• Responses to surveys, promotions, or feedback requests
• Records of responsible gaming tool activations (e.g., deposit limit changes, self-exclusion requests)

4. How We Collect Your Data

4.1 rbaee collects personal data through the following mechanisms:

• Directly from you: when you complete the account registration form, submit KYC documents, make a deposit or withdrawal request, contact customer support, or participate in a promotion.
• Automatically through technology: when you browse rbaee.pro, our servers automatically record technical data including your IP address, device information, and page navigation activity via server logs and first-party analytics tools.
• Through cookies and similar technologies: as described in Section 9 of this Privacy Policy.
• From third-party verification partners: where rbaee engages KYC or fraud prevention services that may cross-reference the information you provide against third-party databases to confirm its accuracy.
• From payment providers: transaction confirmation data and status updates received from bKash, Nagad, Rocket, Upay, and other payment partners following completion of a deposit or withdrawal.

5. Purposes of Data Processing

5.1 rbaee processes your personal data for the following specific and clearly defined purposes:

Purpose	Data Categories Used
Creating and managing your rbaee player account	Registration data, device data
Verifying your identity and age (21+ requirement) under KYC	KYC data, registration data
Processing deposits and withdrawals in BDT	Financial transaction data, KYC data
Detecting and preventing fraud, money laundering, and prohibited conduct	All categories
Providing customer support via live chat and email	Communications data, account data
Administering bonuses, promotions, and wagering requirements	Gameplay data, registration data
Monitoring for responsible gaming risk indicators	Gameplay data, wagering data, communications data
Improving platform performance and user experience	Technical data, gameplay data (anonymised)
Sending account notifications (deposit confirmations, withdrawal updates)	Registration data, transaction data
Sending promotional communications (where consent is given)	Registration data

5.2 rbaee will not use your personal data for any purpose other than those listed in the table above without first obtaining your explicit consent or unless required to do so by applicable law.

6. Legal Basis for Processing

6.1 rbaee processes your personal data on the following legal bases:

• Contractual necessity: Processing your registration data, KYC documents, and financial transaction data is necessary to enter into and perform the agreement between you and rbaee (the Terms & Conditions). Without this processing, rbaee cannot provide you with a player account or gaming services.
• Legitimate interests: rbaee has a legitimate interest in processing technical and device data for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights and freedoms.
• Legal obligation: rbaee is required to collect and retain certain data (including KYC documentation and transaction records) to comply with applicable anti-money laundering practices and responsible gaming standards.
• Consent: Where rbaee sends you optional marketing or promotional communications, we rely on your freely given, specific, and informed consent as the legal basis. You may withdraw this consent at any time by contacting [email protected] or by using the unsubscribe option within any marketing email.

7. Data Sharing and Disclosure

7.1 rbaee does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data is shared with external parties only in the limited circumstances described below.

7.2 Payment Processors: When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank, the necessary transaction data is transmitted to the relevant payment provider to complete the transaction. Each provider processes this data under their own privacy policy and security standards.

7.3 KYC and Fraud Prevention Partners: rbaee may share your registration and identity verification data with third-party KYC service providers for the purpose of confirming your identity and preventing fraudulent account activity. These providers act as data processors under contractual obligations to handle your data solely for the specified purpose and to the same security standard as rbaee.

7.4 Game Studio Providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical session data (such as an anonymised session token and stake amount) necessary to operate the game round. These studios do not receive your name, email address, physical address, or payment details.

7.5 Legal and Regulatory Disclosure: rbaee may disclose your personal data to competent authorities, law enforcement agencies, or courts where we are required to do so by applicable law, by court order, or where we determine in good faith that disclosure is necessary to protect the rights, property, or safety of rbaee, its players, or the public.

7.6 Business Transfers: In the event that rbaee undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any change to the applicable privacy policy before the transfer takes effect.

7.7 All third parties with whom rbaee shares personal data are contractually required to implement appropriate technical and organisational security measures and to process your data only for the purposes specified by rbaee.

8. Data Retention

8.1 rbaee retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, or as required by applicable law and responsible gaming practice.

8.2 The following retention periods apply to the primary categories of personal data held by rbaee:

Data Category	Retention Period
Account registration data	Duration of account + 5 years after account closure
KYC identity verification documents	Duration of account + 5 years after account closure
Financial transaction records	Duration of account + 5 years after account closure
Gameplay and wagering history	Duration of account + 2 years after account closure
Customer support communications	3 years from date of communication
Technical and device logs	13 months from date of collection
Marketing consent records	Until consent is withdrawn + 1 year
Self-exclusion records	10 years from date of self-exclusion request

8.3 Upon expiry of the applicable retention period, rbaee will securely delete or anonymise your personal data in accordance with industry best practices so that it can no longer be attributed to you as an identified individual.

8.4 If you close your rbaee account voluntarily, rbaee will cease processing your data for active account management purposes immediately. However, certain data categories (as described in the table above) will be retained for the post-closure period required by this policy.

9. Cookies and Similar Technologies

9.1 rbaee uses cookies and similar tracking technologies on the rbaee.pro website. A cookie is a small text file that is placed on your device by a web server when you visit a website. Cookies are widely used to make websites function efficiently and to provide analytical information to website operators.

9.2 rbaee uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the rbaee website to function correctly. They enable core features such as maintaining your logged-in session, remembering your basket of games, and ensuring secure navigation between pages. These cookies cannot be disabled.
• Functional Cookies: These cookies remember your preferences on the rbaee platform, such as your preferred game view, notification settings, and display configuration. Disabling these cookies may result in some personalisation features not working correctly.
• Analytics Cookies: rbaee uses first-party analytics cookies to collect anonymised data about how visitors navigate rbaee.pro — including which pages are visited most frequently, where visitors are located at a city or region level within Bangladesh, and how long sessions typically last. This data is used solely to improve the platform experience and is never shared with third-party advertising networks.
• Security Cookies: These cookies support rbaee's fraud detection and account security systems by identifying unusual access patterns or login attempts that may indicate unauthorised account access.

9.3 rbaee does not use third-party advertising cookies, behavioural tracking cookies, or cross-site tracking technologies. rbaee does not participate in any advertising network or retargeting programme.

9.4 You may control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please be aware that disabling strictly necessary cookies will prevent you from logging in to your rbaee account and using the platform's core features. For guidance on managing cookies in your specific browser, please refer to your browser's help documentation.

10. Your Data Rights

10.1 rbaee respects your rights over the personal data we hold about you. The following rights are available to all registered rbaee players and website visitors:

• Right of Access: You have the right to request a copy of all personal data that rbaee holds about you. We will provide this information in a structured, commonly used, and machine-readable format within 10 business days of receiving a valid request.
• Right to Rectification: If any personal data rbaee holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account information (such as your email address or phone number) directly through your account settings panel. For corrections to KYC documentation, please contact [email protected].
• Right to Erasure: You may request that rbaee delete your personal data where: (a) the data is no longer necessary for the purposes for which it was collected; (b) you withdraw your consent and no other legal basis applies; or (c) the data has been processed unlawfully. Please note that erasure requests are subject to rbaee's legal retention obligations — we are required to retain certain financial and KYC records for a minimum period as described in Section 8.
• Right to Restriction of Processing: You have the right to request that rbaee restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing and a determination is pending.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a portable format so that you may transmit it to another service provider.
• Right to Object: You have the right to object at any time to the processing of your personal data where that processing is based on rbaee's legitimate interests. rbaee will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where rbaee processes your data on the basis of your consent (for example, for optional marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

10.2 To exercise any of the rights described above, please submit a written request to [email protected] with the subject line "Data Rights Request", your registered account username, and a clear description of the right you wish to exercise. rbaee will respond within 10 business days.

10.3 rbaee will not charge any fee for handling data rights requests unless a request is manifestly unfounded, excessive, or repetitive, in which case a reasonable administrative fee may be applied.

11. Children's Privacy and Age Restriction

11.1 The rbaee platform is strictly for adults aged 21 years and above. rbaee does not knowingly collect, process, or retain personal data from any person under the age of 21. The rbaee website is not directed at, designed for, or intended to be used by minors.

11.2 During account registration and KYC verification, rbaee requires all players to confirm their age and to submit a government-issued identification document confirming that they are 21 years of age or older. Any account found to belong to a person under the age of 21 will be immediately suspended, all deposits will be returned in full, and all personal data associated with the account will be deleted except where retention is required to prevent re-registration by the same individual.

11.3 If you are a parent or guardian and you believe that a person under your care has registered an account on rbaee or submitted personal data to the platform, please contact us immediately at [email protected]. rbaee will investigate and take immediate remedial action.

12. Security Measures

12.1 rbaee implements a comprehensive range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the rbaee servers, including during login, registration, and payment processing.
• Encrypted password storage using industry-standard hashing algorithms. rbaee staff cannot view or retrieve your password in plain text at any time.
• Secure server infrastructure with restricted physical and logical access controls. rbaee servers are hosted in data centres with 24/7 physical security monitoring.
• Role-based access controls ensuring that rbaee staff can only access personal data that is strictly necessary for their specific job function. No employee has unrestricted access to the full player database.
• Real-time intrusion detection and monitoring systems that flag anomalous access patterns and potential security incidents for immediate investigation.
• Regular internal security audits and vulnerability assessments of the rbaee platform and its associated infrastructure.
• Staff training and confidentiality obligations — all rbaee employees with access to personal data are bound by contractual confidentiality obligations and receive regular training on data protection best practices.

12.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, rbaee will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.

12.3 While rbaee takes all reasonable technical and organisational precautions to protect your data, no transmission over the internet is entirely secure. You are responsible for maintaining the security of your own account credentials and for notifying rbaee immediately at [email protected] if you suspect that your account has been compromised.

13. Third-Party Links

13.1 The rbaee platform may contain references to third-party game studios (such as Pragmatic Play, Evolution Gaming, Spribe, and others). While these studios provide game content accessible through the rbaee interface, rbaee does not control the privacy practices of these studios with respect to data collected within their own systems.

13.2 rbaee does not include links to external third-party websites in its main platform navigation or content areas. If any such links are present in informational content on the platform, rbaee is not responsible for the privacy practices or content of any linked external website. You access any external website at your own risk and should review the privacy policy of that website before submitting any personal information.

14. Amendments to This Privacy Policy

14.1 rbaee reserves the right to update, modify, or replace this Privacy Policy at any time. The most current version of the Privacy Policy will always be accessible at rbaee.pro/privacy-policy, with the effective date clearly indicated at the top of the document.

14.2 Where a proposed amendment materially changes how rbaee collects, uses, or shares your personal data, rbaee will notify registered players by email to the address held on their account at least 7 days before the amendment takes effect. It is your responsibility to ensure that your registered email address is current and active.

14.3 Your continued use of the rbaee platform after any amended Privacy Policy takes effect constitutes your acknowledgement and acceptance of the updated policy. If you do not agree to the amended Privacy Policy, you must stop using the rbaee platform and close your account by contacting [email protected].

15. Contact Us

15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or to the way rbaee handles your personal data, please contact the rbaee Data Privacy team through the following channels:

• Email: [email protected] — use the subject line "Privacy Policy Enquiry" or "Data Rights Request" for fastest routing.
• Live Chat: Available 24 hours a day, 7 days a week, including Bangladesh public holidays. Average first response under 3 minutes.
• Response Time : rbaee aims to acknowledge all written data privacy enquiries within 3 business days and to provide a full substantive response within 10 business days of receiving a valid request.

15.2 rbaee is committed to resolving all data privacy concerns fairly and transparently. If you are not satisfied with rbaee's response to your enquiry, you have the right to escalate your complaint through appropriate channels available to you under the laws of Bangladesh.

15.3 This Privacy Policy was last reviewed and updated on 1 January 2026. The version published at rbaee.pro/privacy-policy on that date supersedes all previous versions of the rbaee Privacy Policy.